If By Chance You Have
a Lost or Damaged Item,
We're Ready to Help.
Occasionally, despite the best laid plans and everyone's best efforts, an item can
get lost or damaged over the course of thousands of miles. If that's your situation,
we want to address the problem quickly and resolve it to your satisfaction.
If You Have a New Claim...
Your Order Number (non-military) or your GBL Number (Military
and GSA only) is required to process a new claim. Please also
have your contact information when submitting a new claim.
If You Want to Check the
Status of an Existing Claim...
If you wish to check the status of an existing claim, please enter the
Claim Number assigned to your claim. If you encounter any problems
with your Claim Number please contact our Claims Department