Families First
Customer Satisfaction Survey
The Surface Deployment and Distribution
Command
has introduced an exciting new way for service members to rate the various service
providers used throughout their move. This Customer Satisfaction Survey allows you
the opportunity to improve the quality of your future moves, as well as the moves
of your fellow service members.
The survey process is simple. After delivery of your shipment, you will be asked
to fill out a survey using your social security number and the password that was
given to you at origin. If you have forgotten your password, you will be given the
opportunity to request a new one. Please read the information below and then click
on the box on the right side of the page to provide your feedback.
(The survey questions below pertain
to the services provided by Deseret Forwarding International.)
Section II: The Transportation Service
Provider (i.e., Deseret Forwarding International)
4. Evaluate services provided at origin such as the quality of packing,
labeling, and organizing
of the packing crew:
Excellent (12 pts)
Good (9 pts)
Satisfactory (6 pts)
Poor (3 pts)
Unsatisfactory (0 pts)
5. Evaluate services provided at origin such as the care, courtesy, and
attitude of the loading crew:
Excellent (12 pts)
Good (9 pts)
Satisfactory (6 pts)
Poor (3 pts)
Unsatisfactory (0 pts)
6. Evaluate how satisfied you were with the timeliness of the pickup of
your personal property
by the Transportation Service Provider (the mover).
Excellent (12 pts)
Good (9 pts)
Satisfactory (6 pts)
Poor (3 pts)
Unsatisfactory (0 pts)
7. Evaluate services provided at destination such as the care, courtesy,
attitude of the crew,
unloading, and unpacking.
Excellent (12 pts)
Good (9 pts)
Satisfactory (6 pts)
Poor (3 pts)
Unsatisfactory (0 pts)
8. Evaluate how satisfied you were with the timeliness of the delivery
of your personal property
by the Transportation Service Provider (the mover).
Excellent (12 pts)
Good (9 pts)
Satisfactory (6 pts)
Poor (3 pts)
Unsatisfactory (0 pts)
9. Evaluate your overall satisfaction with the moving company's timeliness,
courtesy, professionalism,
and responsiveness in all phases of your move from
first contact through delivery,
including any follow-up.
Excellent (40 pts)
Good (30 pts)
Satisfactory (20 pts)
Poor (10 pts)
Unsatisfactory (0 pts)
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To fill out your Customer Satisfaction Survey, click here.
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